inTravel Guide Privacy Policy

Last updated: 19th December 2016

inTravel Guide (the Guide) is under the ownership and management of the School of Hotel and Tourism Management (SHTM) of The Chinese University of Hong Kong (CUHK). We understand the importance of privacy and we want to ensure our readers and website / mobile device users a worry-free usage of our products and services by understanding our Privacy Policy.

Collection of personal information
General information
When using our service, you might be asked to provide your personal information. Such may include but not limited to your name, address, phone number, email address, as well as your travel preferences. In the situation that a purchase of inTravel Guide products and services is made, customers will be asked to provide credit card details and other personal identification information.

Information about others
We respect the privacy of our users, and encourage our users to respect others’ need for privacy as well. You are highly recommended to obtain permission from others should you wish to share information about them. On the other hand, should your information be shared by others without your consent or you wish to have it removed, please let us know and we will remove the information wherever possible.

Automatically generated information
When using our service via online or mobile devices, we may collect information, such as IP address, type and version of your device and software, browsing history and location etc. You may change your privacy settings at any time should you wish not to share such information. For enquiries on how to modify your settings, please contact the manufacturer of your devices or mobile service provider for assistance.

Use of your personal information
The information collected about you will be used for the following purposes:
  1. Managing feedback, reviews, or any other engagement on our online platforms.
  2. Understanding your travel pattern and hence customising the content of our website or any other communicating materials that is presented to you.
  3. Sending updates about travel news, promotions and events.
  4. Managing our competitions and prize promotions.
  5. Engaging in research and analysis on marketing and behavioural studies.

What are “Cookies”?
Cookies are automatically generated when you browse the internet. They are small text files containing basic information about your browsing history. Every time you revisit the same site, your computer or mobile device will locate the Cookies file and send it to the server. Cookies are not harmful files and will not contain any personal information. They only help to recognise your browsing preferences and analyse the frequency of your visits.

Sharing your personal information
inTravel Guide, owned and managed by the School of Hotel and Tourism Management of The Chinese University of Hong Kong, may share the information collected about you amongst departments and faculties within the University. We may also share the information with our business partners who are involved in the development of the Guide, or government units and tourism organizations (such as Hong Kong Tourism Board) for statistical purposes. 

Protecting your privacy
inTravel Guide complies with the privacy policy of The Chinese University of Hong Kong and ensures the security of the personal data collected. Rest assured information collected are used appropriately for the production of the Guide and are protected against unauthorized access and illegal use. Only authorized staff of inTravel Guide’s project team are permitted access to the information collected. 

Contact us
Should you have any queries about our Privacy Policy, please contact us at:
School of Hotel and Tourism Management
The Chinese University of Hong Kong
Room 701, 7/F, Cheung Yu Tung Building,
12 Chak Cheung Street, Shatin, N.T.
Hong Kong
Attn: inTravel Guide’s project team

Email: [email protected]